It has been a long time coming, but as of immediately you have the option to change the subject of any email conversation in Helpmonks.
While this is not a “major feature” we know that many of you wanted to have this option. Sometimes, the minor changes are the most helpful ones.
Click on the subject to edit it:
We said it was simple, right? :)
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It gives me great pleasure to announce that Razuna 1.8 RC1 is now available to the general public. This is the first release candidate, meaning we deem this release to be stable and if no bugs are being reported we will turn this into the master release.
You can help us test Razuna 1.8 by downloading it from http://razuna.org/download.
Razuna 1.8 contains over 60 new features and 0ver 100 fixes and enhancements to existing
One of the best kept secrets of Helpmonks is that you can group your customers into companies and even assign Service-Level-Agreements (SLA) to these companies. Anyone who deals with support agreements knows that this feature alone is worth a lot for any service oriented usage of Helpmonks.
Today we are pleased to let you know that we enhanced the use of SLA’s and interacting with companies.
Here are the changes that are already active in your Helpmonks
Loving it. Exactly what I was thinking and wanted to write, but never could. Thank you for writing this.
Loved from Mac to Windows to Linux too. Here is my experience.
The scary “The system is running in low-graphics mode” error message
So, after moving from Mac to Windows to Linux, I went on a crusade to find the perfect Linux Desktop Environment. I originally installed Ubuntu 15.04 and quickly wondered off to Cinnamon, tried, Gnome 2 and 3, then XFCE and tried Tiling Managers like AwesomeWM and i3.
Without starting a desktop environment flame-war, I just say that I decided on one. Since I’m a bit
We’ve been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails.
Overview of attachments
Many of our customers get a lot of attachments with their emails. While you can now also send attachments within Helpmonks, you now also have a overview of all attachment within a conversation.
As all replies go to your shared inbox address, it might become confusing who you are replying to. Therefore, we
I recently moved from Mac OS X and a MacBook Pro 13 Retina to Windows 8.1 running on a Microsoft Surface Pro 3. While the Surface Pro 3 is a beautiful machine and the hardware is second to none, I wasn’t really satisfied. I felt like my productivity went from 100% to 80%. Even with Windows 10, although a major improvement, my whole work-flow suffered.
Naturally, I took a second look at Linux. I have been trying