Over the last few weeks, we’ve made several updates to Helpmonks. Some are new options, and some are changes to the user interface of Helpmonks to help you work faster. I’ve listed some of the highlights.

Re-designed mailbox settings pages
We’ve completely re-designed the mailbox settings and moved from a tab-based navigation to list navigation in the left sidebar. Not only is this in line with the rest of the Helpmonks interface, but it

Recently, we’ve been hearing more about data breaches and also of companies not taking enough care of their customer data. Maybe even more upsetting is that there are even businesses that make it a habit of scanning your data (emails, documents, and so forth) and selling your information.

It is abandonedly clear that those businesses do not have the customer in mind and operate to achieve short-term gains.

We, at Helpmonks, are disgusted by such business practices. Each

We are excited to announce a feature that many of our customers have asked for — the possibility to see when a recipient has opened your email, a.k.a open tracking.

With Open Tracking enabled, you will see in the list view and also in the conversation view when your recipient has opened the email to read. The tracking info is being displayed next to the “eye” icon with the time the recipient viewed your message.

Additionally, and

We’ve been very busy lately here at Helpmonks and I’m happy to announce a few new features today.

Action after a reply
The option to either “stay in the current conversation, “jump back to the list” or “go to the next conversation” has been one of the most requested features. As of immediately, this option is now available to all Helpmonks users.

Quickly compose another message
Sometimes you need to send more than

As Helpmonks is a system to collaborate on team email conversations the “read” and “unread” behavior is a bit different from your email client.

It doesn’t help if Helpmonks would mark messages as “read” when your team members need to see those emails as well. That’s why the “read” and “unread” behavior works as such that the email conversation becomes “read” when the conversation received a reply from your team.

However, there are circumstances where an email conversation

The benefit of a system like Helpmonks is that you and your team have full transparency over all incoming email conversations, including a 360-degree insight into the customers’ past and current interactions with the company, be it in the sales, support or customer service department.

However, if you have more than five mailboxes under your control it sometimes can be challenging to differentiate them quickly. Now, with the option to color your current mailbox is done with ease.

We’ve been working hard the last few weeks to re-design the Helpmonks dashboard. As the dashboard is the first thing you see when you sign in to Helpmonks, we wanted to make it easy for you to know what happening in your mailboxes and at the same time making it easier to navigate and switch between your mailboxes.

Additionally, as many of you now have more than ten mailboxes we wanted to provide you with an option to

It’s been a while since we’ve had a chance to write on here. We’ve been working hard to build the next great destination for email collaboration. The surge of new customers in the last few months is proof that we are on the right track.

Behind the scenes, we’ve been working on a brand new email system, both for incoming and outgoing emails. Additionally, we’ve made many enhancements and updates to Helpmonks. In the coming