Announcing White-label and IP access restriction

Announcing White-label and IP access restriction

As mentioned when we released our new website and new plans, we are hard at work to bring all the features of our new “Go further” plan.

Today, we are excited to announce our new White-label and IP access restriction feature.

The White-label feature provides an option to use a custom URL, instead of the sub-domain URL you use when you sign up for a Helpmonks account. Once enabled, you can use a URL like mailbox.domain.

Introducing a new website, new plans, and new plugins

Introducing a new website, new plans, and new plugins

We are incredibly excited to finally share with you what we have been working on for the last few months — a new website, new pricing plans, and new plugins.

New website

It’s our pleasure to unveil our new website. Aside from the updated look, the new site highlights many aspects of the Helpmonks collaboration system, our new Helpmonks CRM, and our automated marketing engine. Furthermore, you will find dedicated sections for the Helpmonks Saas, Helpmonks Cloud Server, and the

How to make shared email management painless

How to make shared email management painless

We’ve talked before about the pains of email collaboration. Wasted time and energy, multiple replies or no replies, headaches, headaches and more headaches. Here at Helpmonks, we’re all about relieving your headaches. Here’s three ways we work to make shared email management less painful and more productive.

Streamline the systems your team uses

Helpdesk software, CRM, task management, email — oh my! Today’s businesses run on a multiple of platforms; too often it’s too many.

How to make shared email management painless

How to make shared email management painless

We’ve talked before about the pains of email collaboration. Wasted time and energy, multiple replies or no replies, headaches, headaches and more headaches. Here at Helpmonks, we’re all about relieving your headaches. Here’s three ways we work to make shared email management less painful and more productive.

Streamline the systems your team uses

Helpdesk software, CRM, task management, email — oh my! Today’s businesses run on a multiple of platforms; too often it’s too many.

Announcing Razuna 1.9.5

Announcing Razuna 1.9.5

As outlined in my last post, Razuna is going strong, and we see that many customers take to Razuna, which after all is still one of the best open source alternatives to any Enterprise Digital Asset Management.

Today, I’m thrilled to announce the immediate availability of Razuna 1.9.5.

Razuna 1.9.5, despite the small increment in the version number, is a significant release including performance improvements and enhancements. This release continues to build on the

Can a shared inbox actually make you happier?

Can a shared inbox actually make you happier?

Happiness — that is the range of emotions make up the emotional state of being happy — is an evolutionary adaptation, according to evolutionary psychologists. Researchers have found that when we experience “a tingle of delight” caused by “unexpected good fortune,” our brains release dopamine, the chemical in our brains that help us feel satisfaction and pleasure. According to these psychologists,

Dopamine heightened our ancestors’ awareness and focused their attention on what they wanted; they craved the feelings it produced and it

New in Helpmonks: Summary of assigned emails and detail view enhancements

We just released two exciting new updates for Helpmonks — a summary of assigned emails and emails in the conversation view are now collapsible.

Summary of assigned emails

Assigning emails to team members is one of the most used functionalities in Helpmonks. Hence we are sure you will like that you will now have a summary of assigned emails on within your “Assigned (to others)” folder.

Helpmonks summary of assigned emails

Conversation view enhancement

A conversation can sometimes become

A long awaited update about Razuna

A long awaited update about Razuna

It’s been a while since I have last written on here. I sincerely apologize for the radio silence. We’ve had to change some things within our company (I’ll write more about this in the future) and re-focus our efforts.

That said, Razuna is going stronger than ever. Many customers are approaching us for new projects and are signing up for our hosted edition.

Nevertheless, I want to answer some questions that I get asked most frequently