Whether you are a company director, a senior manager, or someone who has to deal with many emails in your day-to-day job, it can be a pain and often stressful trying to work your way around your inbox.

Remembering that your email account isn’t just a single file line to receive every email at once is essential. You have the option to filter, block, prioritize, and group any email or group of emails.

Here are a few

Don’t be surprised if your country shuts down again, and you are required to work from home once more. We are in a new chapter now, where working from home/remote working is considered normal.

The office is dead — If you rely on an office for all of your work, you can’t provide the flexibility your staff need, and you can’t scale up your workforce as quickly when it is most needed.

The best thing you can

We’ve overhauled the To-Dos in Helpmonks entirely. The new To-Dos contain lists, groups, new notification settings, global shortcuts, a new design, and tighter integration into your shared inboxes in Helpmonks. Besides, the To-Dos are now available to all users of Helpmonks, independent of the plan level.

The To-Do lists, previously called “Categories,” are now listed on the left side and have been enhanced with default lists. These are “Incoming,” “Private To-Dos,” “Assigned to me,

Nobody loves having to go through customer support, not really.

Customer service teams have to adapt and make themselves as available as possible so that every customer has an experience that they are happy with. We like to think that the ongoing customer service is far more critical than the initial meeting between business and consumer. Why? Well, think about it, consistency is vital, and no two experiences should be different for any of your customers.

Inconsistent customer service happens

Being able to offer your customers help whenever they need it is vital to ensuring your customer service is the best that it can be. For many companies, building an outstanding customer support network involves a lot of manual work, often with support tickets being left behind, or not prioritized during a rushed day.

Having a responsive customer support team is one thing. Still, your staff needs customer service software with the best possible features, to ensure you can provide

As some of you might know, we’ve been working on new features for Helpmonks in the past few weeks. Live-Chat, part of Helpmonks Engage, is one of the upcoming options that will be available to our customers, independent of their plan.

Enabling Live-Chat in your Helpmonks account will allow a Chat-Widget on any website of your choosing. Not only will you be able to use the Live-Chat on one site, but on as many websites

At Helpmonks, we think email is a great communication tool.

I know that many proclaim “the end of emails.” However, I argue that we are far from it. For example, take Slack — one of many instant communication tools that try to replace email. Despite the high usage of those tools, email is still here. Quite the contrary, as we see a massive uptake for email platforms. After all, everybody knows that instant messaging is a total productivity killer. I couldn’

We got notified that there is an AJP security vulnerability with all Apache Tomcat releases. The issue is discussed as CVE-2929–1938. A remote, unauthenticated/untrusted attacker could exploit this AJP configuration to read web application files from a server exposing the AJP port to untrusted clients.

That said, the default Tomcat instance that is included in our Razuna download has the AJP connector disabled by default. Also, all customers of our dedicated Razuna servers, are already protected!

However,