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# Service Level Agreement within your team email management system
- URL: https://thenitai.com/service-level-agreement-within-your-team-email-management-system/
- Published: 2014-12-30T21:34:44.000Z
- Updated: 2014-12-30T21:34:44.000Z
- Description: Timely customer support is crucial to the success of any organization. However, and especially when it comes to email management, there are…
- Author: Nitai
- Tags: #Import 2026-09-21 03:50

Timely customer support is crucial to the success of any organization. However, and especially when it comes to [email management](http://helpmonks.com/?ref=thenitai.com), there are not many tools available to help customer support teams to work efficiently with service level agreements.

Using [Helpmonks](http://helpmonks.com/?ref=thenitai.com) you can create a service level agreement specifying the response time and then simply assign this service level agreement to a company. Afterwards, any email from a user of that company will automatically be marked as high priority and details of the service level agreement will be shown in [Helpmonks](http://helpmonks.com/?ref=thenitai.com) as well as in the outgoing email to your team.

In short, your customer support team will never miss those important emails from customers with a service level agreement.

![](https://thenitai.com/content/images/medium-import/69c47a828f4f4dc626fdc8c0.png)

Power Tip: Service Level Agreements are also integrated with our workflow. With a customer workflow you can simply enable different actions for a specific customer or set automatic reminders for your team.

Team Email Management. Simplified

Handle your customer sales and support emails with our easy to use email management software. Create a [shared inbox in Helpmonks](http://helpmonks.com/?ref=thenitai.com) for Sales, Marketing, Support and more.

Sign up today for free at [http://helpmonks.com](http://helpmonks.com/?ref=thenitai.com).