I recently moved from Mac OS X and a MacBook Pro 13 Retina to Windows 8.1 running on a Microsoft Surface Pro 3. While the Surface Pro 3 is a beautiful machine and the hardware is second to none, I wasn’t really satisfied. I felt like my productivity went from 100% to 80%. Even with Windows 10, although a major improvement, my whole work-flow suffered.
Naturally, I took a second look at Linux. I have been trying
It’s been a while since we’ve posted an update here, but the Helpmonks team has been incredibly busy bringing you all kinds of enhancements. To that end, we are extremely excited to announce that we just added the option to add attachments and inline images within Helpmonks.
However, we did not stop there. We are also introducing a brand new editor today. The editor brings a lot of enhancements and allows you to insert your attachments by simply
Conferences are a fun place, great to learn new topics and to meet new people. Yet, for me they also take up a lot of energy and sometimes they can be a bit overwhelming.
I have come up with some guidelines on how to survive a conference and like to share these with you. So without further due;
I usually make it a habit to fly to the conference one day before it starts. If
In today’s Helpmonks release we also added a new workflow condition that we think will benefit many of our customers.
As of immediately you can add a workflow condition that checks for new emails that arrive within a certain time frame. Aptly, the new condition is called “arrives within the hours of”.
Once you set the condition, Helpmonks will check any incoming email from customers for the matching condition and will execute the set actions. All actions of the
I often rant about the benefits of using the Razuna API to extend the functionality to other systems. Recently the European Patent Office went live with a DAM and CMS implementation that really uses Razuna’s DAM features and the API in an elegant way.
Together with our German partner, ]init[, we delivered a DAM solution that allows EPO, to maintain and distribute all their press material in 14 languages from the Razuna DAM.
The European Patent Office (EPO) offers
At our last webinar, which we incidently do for free every Tuesday at 11 am est, I had a few questions about manipulating metadata. You can manipulate them in many ways in Razuna. On a single asset, you can of course go to the asset details window and edit the metadata. Save — and go. You can add your own custom fields from the admin section and edit the values , you can add labels or you can edit all the
We are excited to announce that the Helpmonks Slack integration is now available to all of our customers. The Slack plugin has been tested for a while now by some of our customers and the feedback has been great.
Just as with our HipChat plugin the Slack plugin will notify you of incoming emails in your prefered channel automatically.
Setting up the Helpmonks Slack integration is easy and available to all customers now. Please see our “how-to” page how
We are proud and honored that Helpmonks has been selected by Joyent to participate as one of the first inaugural members to the Node.js Incubator program.
After reviewing hundreds of applications, Joyent selected Helpmonks as it is completely build in node.js and leverages every aspect of node.js. Node.js is critical to the success of Helpmonks and has proven to be a very reliable language to build any kind of project. (We’ve outlined the Helpmonks architecture