Helpmonks’s customer records is a central place where we store the record of each customer that emails any of your shared mailboxes. From here you can add the customer to a company or see the history of the customer.
Since Helpmonks first launched, the customer records could never be removed. The reason for this is that we use the customer records for historical purposes in reports. That’s great, but many of you have asked for an option to
We just released an exciting new feature for Helpmonks — IMAP syncing for outgoing messages. What this means, is that every new message or reply in Helpmonks will be synced to your mail server.
As Helpmonks works with forwarding an email from your shared inbox on the mail server to the shared inbox in Helpmonks, there was always the missing aspect of new messages or replies in Helpmonks not being available to you on your mail server.
With today’s IMAP
We are excited to release an option today that lets you use your Helpmonks mailboxes as an Archive.
The settings to use a mailbox as an Archive can be found in the Mailbox Settings.
When this setting is enabled, the mailbox emails processed for the mailbox will be collected, however, no emails will get sent out to either clients or subscribers. Please note that it is still possible to compose or reply to any messages in Helpmonks. Hence, you could
When you sign into Helpmonks today, you will experience a new login screen and a brand new icon set.
The new design puts your login credentials to the left and a beautiful full-screen image to the right. The photos rotate randomly from a selection of over 40 high-class images containing different topics like animals, landscape, and more. Of course, if you set your custom image, it will be shown instead of ours.
Summer is slowly ending, most people are back at work, and the Helpmonks team has some exciting new features lined up. Here are the first ones;
We know many have been waiting for this feature, i.e., an option to download all attachments at once. Wait no more; then as of right now, you have it available the next time you sign in to your Helpmonks account.
While the current
We recently updated our Customer Rating plugin in Helpmonks to make it more personal for your customers and for your team to immediately see the rating. Also, your customer’ can now leave a comment on your replies.
The rating page has been enhanced with a comment section so your customer can leave a message on your response. The message is added to the email thread, and you can reply to the
The folks at Missinglettr have pulled together a world class line-up of the very best thinkers and practitioners in SaaS today, with Ash Maurya, two times best-selling author and creator of the Lean Canvas tool, headlining.
Totally online, and completely free, the two week conference, sees marketing experts, published authors, actors and high-flying CEO’s share their knowledge and experience.
Here at Helpmonks, we love the concept of an online conference and are happy to sponsor the