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# A few updates to Helpmonks
- URL: https://thenitai.com/a-few-updates-to-helpmonks/
- Published: 2015-09-01T03:45:11.000Z
- Updated: 2015-09-01T03:45:11.000Z
- Description: We’ve been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails.
- Author: Nitai
- Tags: #Import 2026-09-21 03:50

We’ve been hard at work here at Helpmonks and released a few updates that will enhance how you work with your customer emails.

Overview of attachments

Many of our customers get a lot of attachments with their emails. While you can now also send [attachments within Helpmonks](https://blog.helpmonks.com/new-editor-brings-option-to-add-attachments-and-inline-images/?ref=thenitai.com), you now also have a overview of all attachment within a conversation.

![](https://thenitai.com/content/images/medium-import/c6635f56e872931d7dd4f12f.png)

As all replies go to your shared inbox address, it might become confusing who you are replying to. Therefore, we just added a explanation header to the internal Helpmonks notification email outlining where your reply is going to.

![](https://thenitai.com/content/images/medium-import/6f2cf418d1128d48e0e56349.png)

Last but not least, Helpmonks is drastically growing. To that end, we have been working very hard to improve the performance of our Helpmonks servers. You should see a much faster response now.

We hope that you like these changes. As we continuously work on improving Helpmonks, I’m sure you will soon see some more changes.